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August 6, 2020

IMPORTANT INFORMATION

Adventures by Disney has been closely monitoring the latest information regarding Coronavirus Disease 2019 (COVID-19) and is in regular contact with local, state, national and international health agencies for information and guidance.

With the well-being of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Wednesday, September 30, 2020. Adventures by Disney will contact all impacted Guests or their Travel Agents with updated information and options.

Adventures by Disney and AmaWaterways River Cruise Update
In our continuing effort to ensure the well-being of our Guests and team members, Adventures by Disney along with AmaWaterways, our partner in river cruise sailings, have decided to suspend all Rhine, Rhône, Seine and Danube river cruise sailings and their associated Escape trips to Amsterdam, Budapest and Paris through September 30, 2020.

DISNEY CRUISE LINE UPDATES

Disney Cruise Line Extends Suspension of All Departures Through at Least October 31, 2020

In alignment with the announcement made on August 5, 2020 by the Cruise Lines International Association (CLIA) regarding the voluntary extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling sailings through at least October 31, 2020.

As previously announced, the Adventures by Disney Cruise packages and Adventures by Disney Escape packages booked in conjunction with the following cruises will also be cancelled. Impacted sailings include a Disney Magic departure on August 13, 2020, and Disney Wonder sailings on August 10 and August 24, 2020.

Northern Europe Cruise Adventures:
  • 7-Night Northern Europe Cruise Package: August 13, 2020
Copenhagen Escapes:
  • August 10, & 17, 2020
London Escapes:
  • August 28, 2020
  • September 4 & 11, 2020
Alaska:
  • 7-Night Alaska Cruise Package: Departures cancelled through August 24, 2020
Guests who have purchased any of the above Adventures by Disney Cruise packages or Escape packages will automatically be refunded in the form of their original payment.

If you wish to speak with a representative directly, please contact a member of the reservation team at (866) 325-6685 or (407) 566-7797.
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ADDITIONAL SCREENING MEASURES

Currently, we plan to move forward with any trip not listed above. However, we will continue to make adjustments as necessary and will notify Guests immediately should there be changes to their itinerary.

Guests who have air travel booked through Adventures by Disney are able to work directly with Adventures by Disney to change and/or cancel their air travel arrangements. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
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IMPORTANT DATE CHANGE AND TEMPORARY CANCELLATION POLICY UPDATE

We are offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

TEMPORARY ADVENTURE DATE CHANGE POLICY
Guests currently booked on adventures through October 31, 2020 can change their reservation and receive a 100% credit to be used toward a future adventure. Guests may select a new travel date and/or an alternate adventure by March 31, 2021 by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply. We ask that Guests traveling through October 31, 2020, contact us at least 45 days prior to their adventure start date to request a change.

TEMPORARY CANCELLATION POLICY
Any new bookings made on future trips through the end of September 2020 will be subject to fully refundable deposits up until the final payment date.
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TEMPORARY FINAL PAYMENT EXTENSION

Beginning March 19, 2020, a Final Payment Extension will be automatically added to all reservations for adventures departing through December 31, 2020.

Final payments will be extended out an additional 30 days.

Example: A departure with a final payment due March 19, 2020 will be extended to April 17, 2020.

Please note the following information:
  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation.
  • With this extension, final payment is due 90 days before the start of the adventure.
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Additional Information

Updates will be posted online as new information becomes available. Guests with specific questions may reach out to our Contact Center at (855) 223-0025 or (407) 566-8345.