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March 31, 2020

IMPORTANT INFORMATION

With the well-being of our Guests and team members as our top priority, Adventures by Disney has decided to cancel most trips through the end of May 2020, and trip departures to China will be cancelled through the end of June 2020. We continue to evaluate the Barcelona Escape (departing May 23, 2020), the 7-Night Mediterranean Cruise Package with Villefranche (departing May 23, 2020) and the 7-Night Mediterranean Cruise Package with Toulon (departing May 30, 2020).

We will be contacting all impacted Guests and Travel Agents. For specific questions, you may also reach out to our Contact Center at (855) 223-0025 or (407) 566-8345.

ADDITIONAL SCREENING MEASURES

Currently, we plan to move forward with any trip not listed above. However, we will continue to make adjustments as necessary and will notify Guests immediately should there be changes to their itinerary.

Guests who have air travel booked through Adventures by Disney are able to work directly with Adventures by Disney to change and/or cancel their air travel arrangements. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
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TEMPORARY CANCELLATION POLICY UPDATE

We are offering a temporary adjustment to our Adventure Vacation Date Change Policy to provide more flexibility for our Guests.

Guests who were booked on adventures through May 31, 2020 can change their reservation and receive 100% credit to be used toward a future adventure.

Guests may select a new travel date and/or an alternate adventure by December 31, 2020, by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply.

Any new bookings made on future trips through the end of June, 2020 will be subject to fully refundable deposits up until the final payment date.
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TEMPORARY FINAL PAYMENT EXTENSION

Beginning March 19, 2020, a Final Payment Extension will be automatically added to all reservations for adventures departing July 15 through August 31, 2020.

Final payments will be extended out an additional 30 days.

Example: A departure with a final payment due March 19, 2020, will be extended to April 17, 2020.

Please note the following information:
  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before the start of the adventure
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Additional Information

According to public health authorities, Guests can help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue or upper sleeve when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth.

Updates will be posted online as new information becomes available. Guests with specific questions may reach out to our Contact Center at (855) 223-0025 or (407) 566-8345.