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May 26, 2020

IMPORTANT INFORMATION

Adventures by Disney has been closely monitoring the latest information regarding Coronavirus Disease 2019 (COVID-19) and is in regular contact with local, state, national and international health agencies for information and guidance.

With the well-being of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Friday, July 31, 2020. Adventures by Disney will contact all impacted Guests or their Travel Agents with updated information and options.

Adventures by Disney and AmaWaterways River Cruise Update
In our continuing effort to ensure the well-being of our Guests and team members, Adventures by Disney along with AmaWaterways, our partner in river cruise sailings, have decided to suspend all river cruise sailings and their associated Escape trips through the end of July.

The following Adventures by Disney River Cruise sailings have been cancelled:

Rhine River Cruise

  • June 14, 2020
  • June 28, 2020
  • July 12, 2020
  • July 26, 2020

Rhône River Cruise

  • June 11, 2020
  • July 9, 2020

Seine River Cruise

  • June 11, 2020
  • July 2, 2020
  • July 16, 2020

Danube River Cruise

  • June 20, 2020
  • June 27, 2020
  • July 4, 2020
  • July 11, 2020

Additionally, the following Adventures by Disney Escapes have been cancelled:

  • Amsterdam Escape: June 21; July 5 & 19, 2020
  • Budapest Escape: June 25, 2020
  • Paris Escape: June 9 & 18; July 7 & 9, 2020

DISNEY CRUISE LINE UPDATES

Given the ongoing uncertainty of this crisis, Disney Cruise Line continues to make adjustments to operations in accordance with public health guidance and with the well-being of our Guests and team members in mind. In line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all new departures through Monday, July 27, 2020.

As a result, the Adventures by Disney Cruise packages and Adventures by Disney Escape packages booked in conjunction with these cruises will also be cancelled. Impacted sailings include Disney Magic departures on July 13 and July 25, 2020, and Disney Wonder sailings on July 6, July 13 and July 27, 2020.

Mediterranean Cruise Packages:
  • 7-Night Mediterranean Cruise Package with Villefranche: May 23, 2020
  • 7-Night Mediterranean Cruise Package with Toulon: May 30, 2020
  • 7-Night Mediterranean Cruise Package from Barcelona ending in Rome: June 6, 2020
  • 9-Night Mediterranean Cruise Package June 13, 2020
  • 9-Night Mediterranean Cruise Package with Croatia: June 22, 2020
  • 12-Night Mediterranean Cruise Package from Rome Ending in Barcelona: July 1, 2020
  • 5-Night Mediterranean Cruise Package: July 13, 2020
  • 11-Night Mediterranean Cruise Package: July 25, 2020
Barcelona Escapes:
  • May 20 & 27, 2020
  • June 3, 2020
  • July 10 & 15, 2020
Rome Escapes:
  • June 10, 19, 28, 2020
London Escapes:
  • July 23, 2020
Alaska:
  • 7-Night Alaska Cruise Package: Departures cancelled through July 27, 2020
Guests who have purchased any of the above Adventures by Disney Cruise packages or Escape packages will automatically be refunded in the form of their original payment.

If you wish to speak with a representative directly, please contact a member of the reservation team at (866) 325-6685 or (407) 566-7797.
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ADDITIONAL SCREENING MEASURES

Currently, we plan to move forward with any trip not listed above. However, we will continue to make adjustments as necessary and will notify Guests immediately should there be changes to their itinerary.

Guests who have air travel booked through Adventures by Disney are able to work directly with Adventures by Disney to change and/or cancel their air travel arrangements. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
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IMPORTANT DATE CHANGE AND TEMPORARY CANCELLATION POLICY UPDATE

We are offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

Guests currently booked on adventures through August 31, 2020 can change their reservation and receive a 100% credit to be used toward a future adventure. Guests may select a new travel date and/or an alternate adventure by March 31, 2021 by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply.

Additionally, we are offering a temporary update to our cancellation policy. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.
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TEMPORARY FINAL PAYMENT EXTENSION

Beginning March 19, 2020, a Final Payment Extension will be automatically added to all reservations for adventures departing through October 31, 2020.

Final payments will be extended out an additional 30 days.

Example: A departure with a final payment due March 19, 2020 will be extended to April 17, 2020.

Please note the following information:
  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation.
  • With this extension, final payment is due 90 days before the start of the adventure.
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Additional Information

According to public health authorities, Guests can help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue or upper sleeve when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth.

Updates will be posted online as new information becomes available. Guests with specific questions may reach out to our Contact Center at (855) 223-0025 or (407) 566-8345.