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January 12, 2021

IMPORTANT INFORMATION

The health and safety of our Guests and Team Members remains a top priority for our team at Adventures by Disney as we continue to refine our protocols for our eventual return to service.

As we work towards resuming operations, Adventures by Disney has made the decision to suspend all departures through Wednesday, March 31, 2021, with the exception of the following:

  • March 15 & 24: Arizona and Utah Adventures
  • March 27: Costa Rica Adventure

Additionally, the following April departures are also suspended:

  • April 4: Disneyland Resort and Southern California Adventure
  • April 8 & 15: Disneyland Resort and Southern California Escape

Adventures by Disney will contact all impacted Guests or their Travel Agents with updated information and options. Currently, we plan to move forward with any trip not listed. However, we will continue to make adjustments as necessary and will notify Guests immediately should there be changes to their itinerary.

Guests who have air travel booked through Adventures by Disney are able to work directly with Adventures by Disney to change and/or cancel their air travel arrangements. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.

IMPORTANT DATE CHANGE AND TEMPORARY CANCELLATION POLICY UPDATE

We understand how much anticipation surrounds each Adventures by Disney vacation, so we’ve made temporary updates to our policies to offer Guests more flexibility.

For New 2021 Land, Short Escape and River Cruise Bookings:

CANCELLATION & FINAL PAYMENT POLICY UPDATES

New bookings of 2021 season land adventures, short escapes and river cruises made through March 31, 2021 for travel through March 31, 2022 are eligible for fully refundable deposits up until the final payment date, which has been temporarily modified to 90 days prior to departure. Disneyland Resort and Southern California Escape departures beginning in March 2022, all Buenos Aires Escape departures, and all expedition cruise sailings are excluded from this modified cancellation and final payment policy.

For New Expedition Cruise Bookings and Buenos Aires Escape:

CANCELLATION POLICY

Guests who change or cancel their expedition cruise or Buenos Aires Escape reservation for any reason through March 31, 2021 will receive a future travel credit in the amount of their required deposit. Travel credits are eligible to be redeemed within 24 months of the initial booking date. Date changes or cancellations made after March 31, 2021 will be subject to Adventures by Disney’s standard terms and conditions. Travel credits are non-transferable and not redeemable for cash in whole or in part.

For New 2022 River Cruise Bookings:

Date changes or cancellations will follow standard terms & conditions.

For New & Existing Bookings:

ADVENTURE DATE CHANGE POLICY UPDATE

Guests currently booked on adventures through April 30, 2021 can change their reservation up to 45 days prior to their trip and receive a 100% credit to be used toward a future adventure. Guests may select an alternative adventure and/or a new travel date for itineraries departing through May 31, 2022 by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and will be applied against the standard prevailing rates of the new itinerary and/or travel dates selected.

FINAL PAYMENT UPDATE

For existing bookings that travel through March 31, 2022, final payment will now be due 90 days prior to the adventure start date. Trips cancelled between 89-45 days prior to departure are subject to a 50% cancellation penalty; trips cancelled less than 45 days prior to departure are subject to a 100% cancellation penalty. Disneyland Resort and Southern California Escape departures beginning in March 2022, all Buenos Aires Escape departures, and all expedition cruise sailings are excluded from this final payment policy.

Unless otherwise stated on your Guest Confirmation, the deposit payment for existing bookings will continue to follow current cancellation guidelines and is non-refundable 15 or more days after it is paid should the Guest choose to cancel their reservation.
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Additional Information

Updates will be posted online as new information becomes available. Guests with specific questions may reach out to our Contact Center at (855) 223-0025 or (407) 566-8345.