Adventures by Disney (“AbD”) welcomes trained service animals on our adventures subject to the laws, regulations and policies of our vendors, which we describe in greater detail below. A “service animal” means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work or tasks performed by such service animal must be directly related to the individual's disability. We do not consider dogs used solely for emotional support, well-being, comfort, or companionship to be service animals. Please refer to Section 36.104 of the American with Disabilities Act Title III Regulations for additional information.
We strongly encourage guests traveling with a service animal to contact an AbD reservations agent as soon as possible to discuss required documentation and the availability of hotels, restaurants, modes of transportation, excursions and activities.
For trips outside of the United States, AbD contracts with a tour operator in each country who, in turn, contracts with local vendors to provide hotels, restaurants, transportation, activities and excursions to AbD guests on each trip. Each such vendor may have its own requirements related to service animals in addition to those required by each country’s regulations. Once you inform AbD of your desire to bring a service animal on your trip, AbD will contact the tour operator for your trip to confirm the then-current requirements of each vendor to permit service animals to, among other things, (i) enter a hotel and stay in a guest room, (ii) enter and remain in each restaurant during a meal, (iii) use the group transportation or (iv) enter, remain and participate in the activities or excursions on each itinerary. AbD will provide you with the vendors’ documentation requirements, which will be current as of the date AbD collects such information from the tour operator. Because vendor documentation requirements may change at any time in the sole discretion of the vendor, AbD cannot be responsible for changes to such vendor requirements.
Because many AbD trips take place outside of the United States, Guests who are traveling with a service animal must obtain the import permits per each country’s regulations. Specific information may be obtained by contacting the United States Department of Agriculture or the applicable United States consulate or embassy of each country to determine such country’s policies and to obtain the permits needed. For more information on how to bring a service animal from the United States to a foreign country, please visit the United States Department of Agriculture website and review the guidance at https://www.aphis.usda.gov/aphis/pet-travel/take-pet-to-foreign-country. Please be aware that obtaining import permits can take weeks or months.
In order to ensure that the tour operator and its vendors have the documentation in advance of your trip, please provide copies of all documentation required by such vendors to AbD at least two weeks prior to your final payment date. Copies of such documentation should be sent to us at Adventures by Disney Service Animal Documentation, c/o Adventures by Disney Travel Services, Inc., P.O. Box 10210, Lake Buena Vista, Florida 32830-9851, via email to SpecialServices@AdventuresbyDisney.com or via facsimile 407-566-3760. By sending this documentation to us in advance of your final payment date, the tour operator and vendors will be able to conduct a documentation review prior to the last day on which you are entitled to a full refund for your trip. AbD will promptly inform you if the tour operator or its vendors inform AbD of any deficiencies in the documentation you provided. If you are unable to obtain all required documentation prior to the last date on which you are entitled to a full refund and must cancel your trip after the last date on which you are entitled to a full refund, then you will be subject to the cancellation fees outlined in AbD’s standard terms and conditions.
You must bring with you on your trip, and keep on you at all times, all documentation required for your service animal, including, without limitation, original import permits.
Your service animal shall remain on a leash or in a harness and under your control, or the control of someone in your travel party, at all times. AbD Adventure Guides are not permitted to take control of or assist a guest with a service animal. Further, you will be responsible for the conduct, care, well-being, and feeding of the service animal.
Due to the nature of the group travel experience, if for some reason your service animal is stopped, delayed or detained at any time during your trip, AbD may need to continue the tour with the rest of the group without you. Once the issue has been resolved, AbD will make arrangements to reunite you with the group. However, you may incur additional costs and AbD will not compensate you for any portion of your trip that you miss or in which you are unable to participate. …